Faqs

Yes. You don't need an account to work with us. Contact our team or request an estimate, and we'll prepare a quote for your property and place the order for you once it's approved.

Yes. All card transactions are processed through secure, encrypted payment systems, and we do not store your full card details on our servers.

We accept Visa, Mastercard, American Express, and Discover credit and debit cards. Full payment or an agreed-upon deposit is required at the time of purchase to confirm your order.

Please contact our team as soon as possible. Because all sales are final, changes can only be considered before your order is processed. We recommend reviewing specifications, dimensions, and unit counts carefully before you confirm.

Kitchen and Floor Decor has an all-sales-final policy, so we do not accept returns or exchanges once a purchase is completed. We're happy to send samples and answer questions before you order to make sure every product is the right fit.

All sales are final, so we do not issue refunds for change of mind. If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos, and we'll work with you and the manufacturer to resolve it.

Refunds apply only in cases approved after a damaged or defective item review. Once approved, the refund is issued to your original payment method, and processing time depends on your bank or card issuer.

Our team will contact you to confirm once a refund has been processed. For billing questions, email us at hello@kitchenandfloordecor.com.